Frequently Asked Questions
Everything you may want to know about Voile Noir, ordering, shipping and caring for your product.
What is Voile Noir?
Voile Noir is VELSORÉ’s signature body butter, created with rich butters, botanical oils and conditioning ingredients for a deeply moisturized, smooth and luxurious skin feel.
Who is Voile Noir for?
Voile Noir is designed for anyone who values rich, elevated body care. VELSORÉ is intentionally unisex and created for different routines, preferences and skin needs.
How should I use it?
Massage a small amount onto clean, dry or slightly damp skin, concentrating on areas that need additional moisture. Use daily or as desired.
Can I use it on sensitive skin?
If you have sensitive or reactive skin, we recommend reviewing the full ingredient list and performing a patch test before broader use. Discontinue use if irritation occurs.
Does VELSORÉ treat eczema?
VELSORÉ products are cosmetics intended to moisturize and condition the skin. They are not intended to diagnose, treat, cure or prevent eczema or any other medical condition.
How should I store Voile Noir?
Store in a cool, dry place away from direct sunlight and excessive heat. Natural variations in texture may occur with temperature changes.
Where is VELSORÉ made?
VELSORÉ is formulated and hand-poured in small batches in Texas.
Where do you ship?
VELSORÉ currently ships within the United States. Shipping options and rates are shown at checkout.
How long does order processing take?
Orders are prepared with care. Processing times will be displayed during checkout and may be longer during launches, holidays or periods of high demand.
What is your return policy?
Please review our Refund and Returns Policy for the most current information regarding eligible returns, exchanges and order concerns.
My order arrived damaged. What should I do?
Contact us as soon as possible and include your order number along with clear photos of the package and damaged item so we can review the issue.