Refund & Returns Policy

Eligible Returns

Unopened and unused products in their original condition and packaging may be returned within 14 days of delivery. To request a return, contact us at hello@velsore.com with your order number and reason for the return. Returns must be approved before being sent back.

Customers are responsible for return shipping costs for returns that are not the result of an error by VELSORÉ. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your product arrives damaged, defective, or you receive the wrong item, contact us at hello@velsore.com within 7 days of delivery. Please include your order number and photographs showing the product and packaging so we can evaluate the issue.

If we confirm that an item was damaged, defective, or incorrectly fulfilled, we will provide an appropriate replacement or refund at no additional cost to you.

Non-Returnable Items

For health, hygiene, and product-integrity reasons, we cannot accept returns of products that have been opened, used, altered, or had their safety seal removed or compromised, unless the product is defective.

We also cannot accept returns of gift cards or items marked as final sale.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card issuer to process and post the refund.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at hello@velsore.com. We cannot guarantee that an order can be changed or canceled once it has entered processing or has shipped.

Contact Us

For questions about a return or refund, contact us at hello@velsore.com.